Terms of Service

1. Agreement

By accessing or using any service provided by Invisible Glitch ("we", "us"), you agree to these Terms. If you do not agree, do not use our services. These Terms apply to the website, the client dashboard, and any services delivered under an engagement.

2. Services

Invisible Glitch provides growth-engineering services including but not limited to: website creation, AI voice agent deployment, SEO, social media marketing, Google Ads management, and custom automation. Specific scope, deliverables, timelines, and fees are agreed in writing for each engagement before work begins.

3. Client accounts

Accounts are provisioned by us — there is no public self-signup. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us immediately at invisible.glitch@outlook.com if you suspect unauthorised access.

4. Payment

Payment terms, amounts, and schedules are specified in your engagement agreement. All fees are non-refundable unless explicitly stated otherwise in writing. We reserve the right to suspend access for overdue accounts.

5. Intellectual property

Upon full payment, deliverables created for you become your property. Our underlying frameworks, tooling, and methodologies remain ours. You grant us a limited licence to use your brand assets solely to deliver the agreed services.

6. Confidentiality

Both parties agree to keep the other's confidential information private. We will not disclose your business data, campaign data, or financials to third parties except as required by law or to deliver the service.

7. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or speculative damages.

8. Termination

Either party may terminate an engagement with written notice per the timeline agreed in your engagement agreement. Upon termination, access to the dashboard will be revoked and your data exported or deleted per our Privacy Policy and your request.

9. Governing law

These Terms are governed by the laws of the jurisdiction in which Invisible Glitch is registered [to be confirmed with counsel]. Disputes shall first be attempted to be resolved in good faith; failing that, through binding arbitration or the courts of that jurisdiction.

10. Changes

We may update these Terms. Material changes will be communicated by email to active clients at least 14 days before they take effect. Continued use of the services after that date constitutes acceptance.

11. Contact

Questions: invisible.glitch@outlook.com

Note: This is a working draft and has not been reviewed by legal counsel. Do not rely on it as legal advice. Have it reviewed before serving paying customers in regulated jurisdictions.